job description
Join Autokid Truck Solutions as a Service Administrator and play a pivotal role in ensuring the seamless operation of our service department. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional administrative support in the automotive industry.
Based in the vibrant region of Badung, Bali, you will collaborate with a dynamic team to streamline service processes, enhance customer satisfaction, and contribute to the overall efficiency of our operations. Your organizational skills and proactive approach will be key to maintaining high standards in our service delivery.
At Autokid Truck Solutions, we value innovation, teamwork, and a commitment to excellence. If you are looking for a rewarding career where your administrative expertise can make a tangible impact, we invite you to apply and grow with us.
Responsibility
- Coordinate and manage service department schedules, ensuring timely completion of maintenance and repair tasks.
- Liaise with customers, service technicians, and vendors to facilitate smooth communication and resolve inquiries.
- Maintain accurate records of service requests, work orders, and inventory to support operational efficiency.
- Prepare and process service invoices, purchase orders, and other administrative documents with precision.
- Monitor and track service performance metrics, providing reports to management for continuous improvement.
- Assist in the procurement of parts and supplies, ensuring availability for service operations.
- Handle customer complaints and feedback professionally, escalating issues as necessary to maintain satisfaction.
- Support the implementation of service policies, procedures, and compliance standards.
Qualifications
- Minimum of 2 years of experience in administrative support, preferably in the automotive or service industry.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry software.
- Familiarity with inventory management systems and service scheduling tools is a plus.
- Ability to work independently and collaboratively in a team-oriented environment.
- Customer-focused mindset with a problem-solving approach.
- High school diploma or equivalent; additional certification in administration or related fields is advantageous.