job description
Join a leading Multinational Corporation (MNC) in the medical instruments manufacturing industry as a Service Administrator (Aftersales)! This is a fantastic opportunity to kickstart or advance your career in a dynamic, global environment with a 6-month contract that is convertible to a permanent role based on performance.
Based in the vibrant Badung region of Bali, you’ll enjoy a 5-day workweek with competitive compensation (up to $3,000/month) and the chance to work with cutting-edge medical technologies. The role offers stability, growth potential, and exposure to international best practices in aftersales service administration.
If you’re a detail-oriented professional with a passion for customer service, process optimization, and administrative excellence, this could be your next career move. Apply now to be part of a company that values innovation, teamwork, and employee development.
Responsibility
- Manage and coordinate aftersales service requests, ensuring timely resolution and customer satisfaction.
- Process and track warranty claims, repairs, and service orders for medical instruments.
- Liaise with internal teams (technical, logistics, sales) and external partners to streamline service delivery.
- Maintain accurate service records, databases, and reporting systems for compliance and audits.
- Prepare and distribute service reports, invoices, and documentation to clients and stakeholders.
- Monitor inventory levels of spare parts and consumables, coordinating replenishment as needed.
- Assist in training coordination for end-users on medical equipment operation and maintenance.
- Identify opportunities to improve service efficiency and propose process enhancements.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- Minimum 2 years of experience in administrative, customer service, or aftersales support roles, preferably in the medical/healthcare or manufacturing industry.
- Strong organizational and multitasking skills with meticulous attention to detail.
- Proficiency in Microsoft Office (Excel, Word) and experience with ERP or CRM systems is a plus.
- Excellent written and verbal communication skills in English.
- Ability to work independently and collaboratively in a fast-paced, international environment.
- Familiarity with medical terminology or equipment is advantageous but not required.
- Proactive mindset with a customer-centric approach to problem-solving.