job description
Join DLM Pte Ltd as a Service Administrator and become the operational backbone of our dynamic team in beautiful Canggu, Bali. In this pivotal role, you will ensure seamless coordination between our service teams, clients, and internal departments, driving efficiency and excellence in every interaction.
As a Service Administrator, you will thrive in a fast-paced environment where organization, communication, and problem-solving skills are key. You’ll manage schedules, handle client inquiries, and maintain operational workflows to support our commitment to exceptional service delivery. This is an exciting opportunity to grow your career in a supportive, diverse workplace while enjoying the vibrant culture and lifestyle of Bali.
If you are detail-oriented, proactive, and passionate about delivering outstanding administrative support, we’d love to hear from you. Apply today and take the next step in your professional journey with DLM Pte Ltd!
Responsibility
- Coordinate and manage service schedules, ensuring timely and efficient operations.
- Act as the primary point of contact for client inquiries, providing professional and prompt responses.
- Maintain accurate records of service requests, client interactions, and operational data.
- Liaise with internal teams to streamline workflows and resolve any service-related issues.
- Prepare and distribute reports on service performance, client feedback, and operational metrics.
- Assist in the onboarding of new clients and service providers, ensuring smooth transitions.
- Monitor inventory levels for service-related supplies and coordinate restocking as needed.
- Support the implementation of process improvements to enhance service delivery and client satisfaction.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field.
- Proven experience in an administrative or service coordination role, preferably in a fast-paced environment.
- Excellent organizational and time-management skills, with the ability to multitask effectively.
- Strong written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or service management software.
- High attention to detail and a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a team-oriented setting.
- Customer-focused mindset with a passion for delivering exceptional service.