job description
Join WITA Tour as a Senior Tour Consultant and elevate your career in Bali’s thriving hospitality and tourism industry. In this dynamic role, you will be the face of exceptional travel experiences, leveraging your consultative selling skills to craft personalized itineraries that exceed client expectations. Your expertise in service excellence and customer satisfaction will drive repeat business and foster long-term relationships with high-value travelers.
Based in the heart of Bali—whether in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kuta—you’ll collaborate with a passionate team to deliver unforgettable journeys. From luxury villa stays to cultural immersions and adventure tours, your role is pivotal in shaping memorable experiences while contributing to the growth of one of Indonesia’s most reputable tour operators.
If you thrive in a fast-paced, client-centric environment and have a passion for travel, this is your opportunity to turn your expertise into a rewarding career. Apply now and be part of a company that values innovation, integrity, and exceptional service.
Responsibility
- Provide expert travel consultation to clients, understanding their needs and designing tailored itineraries that align with their preferences and budget.
- Deliver high-touch customer service from initial inquiry to post-trip follow-up, ensuring a seamless and memorable experience.
- Utilize consultative selling techniques to upsell premium services, accommodations, and exclusive experiences.
- Collaborate with internal teams (operations, logistics, and marketing) to ensure flawless execution of travel plans.
- Maintain up-to-date knowledge of Bali’s top destinations, trends, and hidden gems to provide accurate and inspiring recommendations.
- Handle client inquiries, complaints, and feedback professionally, resolving issues promptly to maintain customer satisfaction.
- Track sales performance, client feedback, and market trends to identify opportunities for service improvement.
- Represent WITA Tour at industry events, trade shows, and networking opportunities to expand the company’s reach.
Qualifications
- Minimum 3+ years of experience in tourism, hospitality, or a related sales/consulting role, with a proven track record in customer service and sales.
- Excellent English communication skills (written and verbal); proficiency in Indonesian is a plus.
- Strong interpersonal and negotiation skills, with the ability to build rapport with diverse clients.
- In-depth knowledge of Bali’s tourism landscape, including hotels, attractions, and transportation options.
- Tech-savvy with experience using CRM systems, booking platforms, and Microsoft Office/Google Workspace.
- Self-motivated, detail-oriented, and able to work under pressure in a fast-paced environment.
- Passion for travel and a commitment to delivering exceptional service.
- Bachelor’s degree in Hospitality, Tourism, Business, or a related field is preferred.