job description
Are you a ServiceNow Technical Consultant with a passion for driving enterprise transformations? Maximo Business Solutions Inc. is seeking a Senior ServiceNow Technical Consultant (IDMC) to architect cutting-edge solutions, automate integrations, and lead technical teams in a dynamic, remote-first environment based in Bali, Indonesia.
In this role, you will collaborate with global clients to design, develop, and implement ServiceNow IDMC (IntegrationHub, Discovery, and MID Server) solutions that streamline IT operations, enhance service delivery, and drive digital transformation. Youâll leverage your expertise in ServiceNow workflows, APIs, and automation to build scalable, high-performance integrations while mentoring junior team members and ensuring best practices in IT service management (ITSM).
Join a forward-thinking team where your technical leadership will shape the future of enterprise IT. Enjoy the flexibility of remote work in Baliâs vibrant tech hubsâwhether youâre based in Canggu, Ubud, or Denpasarâwhile working with international clients and cutting-edge technologies. If youâre ready to elevate your career and make an impact, apply now!
Maximo Business Solutions Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Lead the design, development, and implementation of ServiceNow IDMC solutions, including IntegrationHub, Discovery, and MID Server configurations.
- Architect and automate enterprise integrations between ServiceNow and third-party systems (e.g., ERP, CRM, monitoring tools) using REST/SOAP APIs, JDBC, and other protocols.
- Collaborate with cross-functional teams to gather requirements, define technical specifications, and deliver scalable ServiceNow solutions.
- Optimize ServiceNow workflows, business rules, and UI policies to improve IT service management (ITSM) efficiency and user experience.
- Mentor junior consultants and developers, ensuring adherence to ServiceNow best practices and coding standards.
- Troubleshoot complex technical issues, perform root-cause analysis, and provide timely resolutions to maintain system integrity.
- Stay updated on ServiceNow releases, new features, and industry trends to recommend innovative solutions for clients.
- Document technical designs, integration processes, and operational procedures for knowledge sharing and compliance.
Qualifications
- 5+ years of hands-on experience as a ServiceNow Technical Consultant or Developer, with expertise in IDMC (IntegrationHub, Discovery, MID Server).
- Proven track record of designing and implementing ServiceNow integrations with external systems (e.g., SAP, Salesforce, Azure, AWS).
- Strong proficiency in JavaScript, Glide API, REST/SOAP APIs, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies).
- Experience with ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM) modules.
- Familiarity with ITIL processes and their implementation in ServiceNow.
- Excellent problem-solving skills and ability to debug complex technical issues in a distributed environment.
- Strong communication skills to collaborate with stakeholders and translate business needs into technical solutions.
- ServiceNow certifications (e.g., CSA, CAD, CIS-Integration, CIS-Discovery) are a plus.