job description
Join Richemont, a global leader in luxury goods, as a Senior Sales Associate in Bali’s most prestigious retail destinations. We are seeking a passionate, customer-focused professional to elevate our brand experience and drive sales excellence in our luxury boutiques.
As a Senior Sales Associate, you will be the face of our brand, delivering exceptional service to high-end clientele while achieving sales targets. This role offers a unique opportunity to work with world-renowned luxury brands in a dynamic, fast-paced environment.
If you thrive in a customer-centric role and have a flair for luxury retail, we invite you to apply and become part of our elite team.
Responsibility
- Provide personalized, high-touch customer service to luxury clientele.
- Achieve and exceed monthly sales targets through proactive selling techniques.
- Maintain in-depth knowledge of product features, benefits, and brand heritage.
- Build and nurture long-term relationships with VIP customers.
- Ensure visual merchandising standards are met and store presentation is impeccable.
- Collaborate with the store management team to execute promotional events and campaigns.
- Handle customer inquiries, complaints, and returns with professionalism and discretion.
- Stay updated on industry trends and competitor activities.
Qualifications
- Minimum 3 years of experience in luxury retail or high-end customer service.
- Proven track record of meeting and exceeding sales targets.
- Exceptional communication and interpersonal skills.
- Fluency in English; additional languages (e.g., Mandarin, French) are a plus.
- Strong product knowledge and passion for luxury brands.
- Ability to work flexible hours, including weekends and holidays.
- Impeccable grooming and professional appearance.
- Team player with a positive attitude and strong work ethic.