job description
Join Dynatrace, a global leader in software intelligence, as a Senior Renewals Representative and play a pivotal role in driving customer success and revenue growth. In this strategic position, you will be responsible for managing the renewal lifecycle of high-value maintenance and subscription contracts, ensuring maximum retention and expansion opportunities within our enterprise client portfolio.
Based in the vibrant and dynamic environment of Bali, Indonesia, you will collaborate with cross-functional teams to deliver exceptional customer experiences while contributing to Dynatrace’s mission of simplifying cloud complexity. This role offers the perfect blend of sales strategy, relationship management, and financial acumen in a fast-paced, innovative tech ecosystem.
If you are a results-driven professional with a passion for customer retention and a track record of exceeding renewal targets, we want to hear from you. Enjoy the flexibility of remote work while being part of a global team that values excellence, collaboration, and continuous growth.
Responsibility
- Contract Renewal Management: Own the end-to-end renewal process for assigned accounts, including contract negotiations, pricing discussions, and closure of maintenance/subscription agreements.
- Retention & Upsell Strategy: Develop and execute strategies to maximize renewal rates and identify expansion opportunities within existing accounts.
- Customer Engagement: Build and maintain strong relationships with key stakeholders, including C-level executives, procurement teams, and end-users, to ensure alignment with business objectives.
- Revenue Forecasting: Accurately forecast renewal revenue and provide regular updates to sales leadership on pipeline health and risk mitigation.
- Cross-Functional Collaboration: Partner with Sales, Customer Success, and Finance teams to streamline renewal workflows and resolve escalations.
- Process Improvement: Identify inefficiencies in the renewal process and propose solutions to enhance scalability and customer satisfaction.
- Compliance & Documentation: Ensure all renewal contracts adhere to company policies, legal requirements, and compliance standards.
- Market Intelligence: Stay informed about industry trends, competitive offerings, and customer needs to tailor renewal proposals effectively.
Qualifications
- Proven Experience: Minimum of 5+ years in software sales, account management, or renewals, preferably in the SaaS or enterprise technology space.
- Renewal Expertise: Demonstrated success in managing high-volume contract renewals with a focus on retention and revenue growth.
- Negotiation Skills: Strong ability to negotiate complex agreements, handle objections, and close deals under pressure.
- CRM Proficiency: Experience with Salesforce, HubSpot, or similar CRM tools for pipeline management and reporting.
- Analytical Mindset: Data-driven approach to tracking KPIs (e.g., renewal rates, churn reduction, upsell revenue).
- Communication Excellence: Exceptional verbal and written communication skills, with the ability to articulate value propositions clearly.
- Industry Knowledge: Familiarity with APM (Application Performance Monitoring), observability, or cloud infrastructure is a plus.
- Remote Work Readiness: Self-motivated with the ability to work independently in a remote setting while maintaining high productivity.