job description
Join Concentrix as a Senior Renewal Sales Specialist and play a pivotal role in driving revenue growth through strategic customer engagement, renewals, and upselling opportunities. Based in the vibrant locations of Bali, you will work in a dynamic B2B environment, ensuring client satisfaction while maximizing business potential. This role is perfect for a results-driven professional with a passion for sales and customer success.
At Concentrix, we empower our team with cutting-edge tools and a collaborative culture to excel in the competitive B2B sales landscape. If you thrive in a fast-paced setting and are eager to contribute to a global leader in customer experience solutions, this is your opportunity to shine.
Responsibility
- Manage and renew existing client contracts, ensuring high retention rates and customer satisfaction.
- Identify upselling and cross-selling opportunities to drive additional revenue streams.
- Develop and maintain strong relationships with key decision-makers in client organizations.
- Collaborate with internal teams to ensure seamless delivery of services and resolve client concerns.
- Analyze customer usage data and market trends to propose tailored renewal strategies.
- Prepare and present renewal proposals, highlighting value propositions and ROI.
- Track and report on renewal metrics, providing insights to senior management.
- Stay updated on industry trends and competitive offerings to position Concentrix as a market leader.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in B2B sales, account management, or renewal roles.
- Strong negotiation and communication skills, with the ability to influence stakeholders.
- Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Self-motivated with a track record of meeting or exceeding sales targets.
- Ability to work independently and as part of a global team.
- Fluency in English; additional languages are a plus.