job description
Join Changi Airport Group, a global leader in airport innovation, as our Senior Product Manager for iShopChangiâa cutting-edge e-commerce platform transforming the travel retail experience. This is a unique opportunity to shape the future of digital shopping for millions of travelers while working remotely from the tropical paradise of Bali, Indonesia.
As the driving force behind iShopChangi, youâll lead a cross-functional team to deliver seamless, personalized shopping experiences that redefine airport retail. Youâll collaborate with stakeholders across technology, marketing, and operations to optimize our platformâs performance, user engagement, and revenue growth. This role is perfect for a strategic thinker with a passion for e-commerce, travel tech, and data-driven decision-making.
Why join us?
- Impactful Work: Influence the digital shopping journey of millions of travelers worldwide.
- Remote Flexibility: Work from Baliâs vibrant tech hubs (Canggu, Ubud, Denpasar, etc.) with a competitive salary and benefits.
- Innovation Culture: Be part of a forward-thinking team that values creativity and agility.
- Global Exposure: Collaborate with international teams and stakeholders in a dynamic, fast-paced environment.
If youâre a product leader with a track record of scaling e-commerce platforms and a love for travel, weâd love to hear from you!
Responsibility
- Define and execute the product roadmap for iShopChangi, aligning with business goals and user needs.
- Lead cross-functional teams (engineering, design, marketing) to deliver high-impact features and enhancements.
- Analyze user behavior, market trends, and competitive insights to drive data-informed product decisions.
- Optimize the platformâs UX/UI to improve conversion rates, retention, and customer satisfaction.
- Collaborate with stakeholders to integrate iShopChangi with Changi Airportâs broader digital ecosystem.
- Monitor KPIs (e.g., GMV, AOV, retention) and implement strategies to achieve growth targets.
- Stay ahead of industry trends in e-commerce, travel tech, and digital payments to innovate continuously.
- Mentor junior team members and foster a culture of collaboration and excellence.
Qualifications
- 5+ years of experience in product management, with at least 2 years in e-commerce or travel tech.
- Proven track record of scaling digital products from concept to launch and beyond.
- Strong analytical skills with experience using tools like Google Analytics, Mixpanel, or SQL.
- Familiarity with Agile/Scrum methodologies and product management frameworks (e.g., Lean, OKRs).
- Excellent communication and stakeholder management skills, with fluency in English.
- Experience working with remote teams and managing distributed workflows.
- Passion for travel, retail, or digital innovation is a plus.
- Bachelorâs degree in Business, Computer Science, or a related field (MBA preferred).