job description
Join Hey Rocket as a Senior Platform Operations Executive and take the lead in optimizing our eCommerce ecosystem in the heart of Bali. This hybrid role offers the perfect blend of strategic oversight and hands-on execution, where youâll drive efficiency, accuracy, and scalability across our digital platforms.
As a key player in our operations team, youâll oversee end-to-end platform workflows, from catalogue management to process automation, ensuring seamless performance and data integrity. Your expertise will directly impact our ability to deliver a superior customer experience while streamlining internal processes. With a competitive salary of up to IDR 105,000,000/month, this is your chance to advance your career in a dynamic, fast-paced environment where innovation meets execution.
Based in Baliâs most vibrant hubsâCanggu, Ubud, Denpasar, or surrounding areasâyouâll collaborate with cross-functional teams to implement cutting-edge solutions that enhance operational excellence. Whether youâre refining workflows, troubleshooting platform issues, or championing data-driven improvements, your work will shape the future of our digital operations.
Responsibility
- Lead the end-to-end management of eCommerce platform operations, ensuring optimal performance, uptime, and user experience.
- Develop and implement catalogue processes, including product onboarding, updates, and quality control to maintain data accuracy.
- Design and optimize workflows to enhance efficiency, reduce manual intervention, and minimize errors across platforms.
- Spearhead automation initiatives to streamline repetitive tasks, leveraging tools and scripts to improve scalability.
- Monitor platform health, identify bottlenecks, and proactively resolve issues to prevent disruptions.
- Collaborate with IT, marketing, and logistics teams to align platform operations with business goals and customer needs.
- Analyze performance metrics and user feedback to drive continuous improvements in platform functionality and usability.
- Document processes, create SOPs, and train team members on best practices for platform management.
Qualifications
- Bachelorâs degree in Computer Science, Business, IT, or a related field; or equivalent work experience.
- Minimum 5 years of experience in eCommerce platform operations, digital project management, or a similar role.
- Proven track record in managing catalogue systems, workflow automation, or platform integrations (e.g., Shopify, WooCommerce, Magento, or custom solutions).
- Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Google Analytics, or BI tools).
- Experience with process improvement methodologies (Lean, Six Sigma, or Agile) is a plus.
- Excellent problem-solving abilities and attention to detail, with a focus on delivering error-free outputs.
- Strong communication and stakeholder management skills to collaborate across teams.
- Familiarity with APIs, scripting (Python, JavaScript), or RPA tools is highly advantageous.