job description
Join Asurion as a Senior Operations Manager in the vibrant heart of Bali and lead our dynamic team to operational excellence. This pivotal role offers the opportunity to shape the strategic direction of our operations, driving efficiency, innovation, and growth in a fast-paced, customer-centric environment.
As a global leader in technology protection and support, Asurion empowers millions of consumers and businesses worldwide. In this role, you will oversee end-to-end operational workflows, optimize processes, and ensure seamless execution of business objectives. Based in Denpasar, Bali, you’ll collaborate with cross-functional teams to deliver world-class service while fostering a culture of continuous improvement.
If you are a visionary leader with a passion for operational excellence and a track record of driving impactful change, we invite you to apply and take the next step in your career with Asurion.
Responsibility
- Provide strategic leadership and direction for all operational activities, ensuring alignment with company goals and objectives.
- Develop and implement process improvements to enhance efficiency, productivity, and service quality.
- Oversee daily operations, including resource allocation, workflow management, and performance monitoring.
- Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and collaboration.
- Analyze operational data and KPIs to identify trends, risks, and opportunities for optimization.
- Collaborate with cross-functional teams (e.g., Finance, HR, Logistics) to streamline processes and drive business growth.
- Ensure compliance with industry regulations, company policies, and quality standards.
- Drive cost-saving initiatives without compromising service excellence or customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field; Master’s degree is a plus.
- Minimum 8+ years of experience in operations management, with at least 3 years in a senior leadership role.
- Proven track record of strategic planning, process optimization, and team leadership in a fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience in manufacturing, logistics, or customer service operations is highly preferred.
- Proficiency in MS Office, ERP systems, and operational tools (e.g., SAP, Oracle).
- Fluency in English; knowledge of Indonesian (Bahasa) is a plus.