job description
Join Sacofa, a leading provider of cutting-edge telecommunications and network infrastructure solutions, as our Senior Network Operations Centre (NOC) Technician in the vibrant tech hub of Bali, Indonesia. In this critical role, you will be the backbone of our network reliability, ensuring seamless connectivity and rapid resolution of outages to keep our clients and operations running smoothly.
As a Senior NOC Technician, you will play a pivotal role in monitoring, troubleshooting, and resolving network incidents, coordinating recovery efforts, and communicating effectively with stakeholders during major outages. Your expertise will directly impact our ability to maintain high availability and performance across our network infrastructure, making you an essential part of our mission to deliver exceptional service.
This is an exciting opportunity to work in a dynamic, fast-paced environment where your technical skills and problem-solving abilities will be put to the test. You’ll collaborate with a talented team of professionals, leverage advanced monitoring tools, and contribute to the continuous improvement of our network operations. If you thrive in a role that demands precision, quick thinking, and a commitment to excellence, we want to hear from you!
At Sacofa, we offer a competitive salary, professional growth opportunities, and a supportive work culture that values innovation and teamwork. Join us in Bali, where you can enjoy a high quality of life while advancing your career in one of the most exciting regions for tech talent.
Responsibility
- Monitor network performance and infrastructure 24/7 using advanced NOC tools to detect, analyze, and resolve incidents proactively.
- Lead the resolution of major network outages, coordinating with cross-functional teams to minimize downtime and restore services swiftly.
- Provide timely and clear communication to stakeholders, including clients and internal teams, during incidents and recovery efforts.
- Document incident reports, root cause analyses (RCAs), and resolution steps to improve future response strategies.
- Collaborate with engineering and support teams to implement network upgrades, patches, and optimizations for enhanced reliability.
- Develop and maintain standard operating procedures (SOPs) for incident management and network troubleshooting.
- Conduct regular network health checks and performance reviews to identify potential risks and areas for improvement.
- Mentor junior technicians and provide training on NOC best practices and tools.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent work experience).
- Minimum of 5 years of experience in a Network Operations Centre (NOC) or similar technical support role, with at least 2 years in a senior or lead capacity.
- Strong expertise in network protocols (TCP/IP, BGP, OSPF, MPLS), routing, switching, and firewall technologies.
- Hands-on experience with network monitoring tools such as SolarWinds, PRTG, Nagios, or Zabbix.
- Proficiency in troubleshooting network issues using tools like Wireshark, Ping, Traceroute, and SNMP.
- Familiarity with cloud networking (AWS, Azure, Google Cloud) and hybrid network environments is a plus.
- Excellent problem-solving skills with the ability to work under pressure and prioritize tasks effectively during critical incidents.
- Strong communication skills in English, with the ability to convey technical information clearly to both technical and non-technical audiences.
- Relevant certifications such as CCNA, CCNP, JNCIA, or ITIL are highly desirable.