job description
Join Changi Airport Group as a Senior Manager, Operations and Tenancy Management, Airside Concessions and lead the strategic oversight of airside retail and concession operations in one of the world's most renowned airports. This role offers a unique opportunity to drive operational excellence, enhance tenant relationships, and optimize commercial performance in a dynamic, high-traffic environment.
Based in Bali, you will play a pivotal role in shaping the passenger experience while ensuring seamless day-to-day operations. Your leadership will directly impact revenue growth, tenant satisfaction, and the overall efficiency of airside concessions. If you are a results-driven professional with a passion for aviation, retail management, and operational innovation, this is your chance to make a lasting impact in a globally recognized organization.
Responsibility
- Oversee the daily operations of airside concessions, ensuring compliance with airport regulations and commercial agreements.
- Develop and implement strategic plans to maximize revenue, tenant retention, and passenger satisfaction.
- Lead tenant management initiatives, including lease negotiations, performance reviews, and conflict resolution.
- Collaborate with cross-functional teams to optimize space utilization, merchandising, and promotional activities.
- Monitor KPIs and financial performance, providing actionable insights to senior leadership.
- Ensure adherence to safety, security, and service standards across all concession outlets.
- Drive innovation in retail and F&B offerings to enhance the passenger experience.
- Manage stakeholder relationships, including airlines, government agencies, and internal departments.
Qualifications
- Bachelor's degree in Business Administration, Hospitality, Retail Management, or a related field.
- Minimum of 8 years of experience in operations management, preferably in airport, retail, or hospitality sectors.
- Proven track record in tenant management, lease administration, and commercial negotiations.
- Strong analytical skills with the ability to interpret financial data and market trends.
- Excellent leadership and team management capabilities.
- Exceptional communication and stakeholder engagement skills.
- Familiarity with aviation regulations and airport operations is a plus.
- Willingness to travel and work in a fast-paced, multicultural environment.