job description
Join EMAPTA as a Senior Manager, IT Client Success and lead strategic partnerships to drive business value, customer success, and operational excellence. Based in beautiful Bali, this hybrid role offers flexibility, weekends off, and the opportunity to work with global clients in a dynamic IT environment.
As a key leader, you will oversee client relationships, ensure seamless service delivery, and align IT solutions with business objectives. Your expertise will shape client success strategies, foster long-term partnerships, and elevate our reputation as a trusted IT partner.
Enjoy a collaborative work culture, professional growth opportunities, and the vibrant lifestyle of Baliāwhere work meets paradise.
Responsibility
- Develop and execute strategic IT client success plans to drive retention and growth.
- Lead cross-functional teams to ensure seamless service delivery and operational excellence.
- Act as the primary point of contact for high-value clients, addressing escalations and fostering trust.
- Analyze client needs and align IT solutions to maximize business value.
- Monitor KPIs and performance metrics to continuously improve client satisfaction.
- Collaborate with sales and technical teams to identify upsell and expansion opportunities.
- Conduct regular business reviews and present insights to stakeholders.
- Stay updated on industry trends to provide innovative IT solutions.
Qualifications
- Bachelorās degree in IT, Business, or related field; MBA or advanced degree preferred.
- 7+ years of experience in IT client success, account management, or consulting.
- Proven track record of managing enterprise-level client relationships.
- Strong leadership skills with experience managing remote or hybrid teams.
- Excellent communication, negotiation, and problem-solving abilities.
- Familiarity with IT service management (ITSM) frameworks and tools.
- Ability to travel occasionally for client meetings or conferences.
- Passion for technology and driving customer-centric solutions.