job description
Join the prestigious Marina Bay Sands team as a Senior Manager - Front Office and lead the charge in delivering world-class guest experiences. In this pivotal role, you will oversee the seamless operation of the lobby and Front Desk, ensuring every guest interaction reflects the luxury and excellence that define our brand.
As a leader in the hospitality industry, you will mentor a dynamic team, optimize operational efficiency, and uphold the highest standards of service. This is your opportunity to make a lasting impact in one of the most iconic destinations in the world.
If you are a passionate, results-driven professional with a flair for hospitality, we invite you to apply and take the next step in your career with Marina Bay Sands.
Responsibility
- Lead and manage the Front Office team, including hiring, training, and performance evaluations.
- Ensure smooth and efficient operations at the lobby and Front Desk, maintaining high service standards.
- Develop and implement strategies to enhance guest satisfaction and operational efficiency.
- Handle guest inquiries, complaints, and special requests with professionalism and discretion.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and analyze performance metrics to drive continuous improvement.
- Uphold company policies, procedures, and brand standards at all times.
- Stay updated on industry trends and best practices to maintain a competitive edge.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a Front Office management role within the hospitality industry.
- Proven leadership skills with a track record of managing high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Fluency in English; additional languages are a plus.
- Flexibility to work in shifts, including weekends and holidays.