job description
Join Newport World Resorts as a Senior Manager for Guest Experience & Service Quality Assurance and lead the charge in delivering unparalleled hospitality experiences across our luxury properties in Bali. In this pivotal role, you will shape the guest journey by ensuring service excellence, operational efficiency, and innovative quality assurance strategies. Your leadership will define our brand’s reputation, fostering loyalty and exceeding expectations at every touchpoint.
Based in the vibrant hospitality hubs of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll collaborate with cross-functional teams to elevate service standards, implement best practices, and drive continuous improvement. This is a unique opportunity to make a lasting impact in one of the world’s most sought-after travel destinations.
If you are a visionary leader with a passion for hospitality and a track record of transforming guest experiences, we invite you to apply and become part of our dynamic team.
Responsibility
- Develop and execute strategic initiatives to enhance guest satisfaction and service quality across all resort operations.
- Lead and mentor a team of service professionals, fostering a culture of excellence, accountability, and continuous improvement.
- Implement and monitor quality assurance programs, including audits, feedback systems, and performance metrics.
- Collaborate with department heads to align service standards with brand values and operational goals.
- Analyze guest feedback and market trends to identify opportunities for innovation and service enhancement.
- Ensure compliance with industry regulations, safety protocols, and company policies.
- Drive employee engagement and training programs to uphold high service standards.
- Represent the resort in industry events and build relationships with key stakeholders.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of experience in hospitality, with at least 3 years in a senior management role.
- Proven track record in guest experience management, quality assurance, or service operations.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in data analysis and performance metrics to drive decision-making.
- Experience in luxury resorts or high-end hospitality environments is preferred.
- Fluency in English; additional languages are a plus.
- Ability to work flexibly, including weekends and holidays, as required.