job description
Join Tan Tock Seng Hospital as a Senior Manager / Assistant Director of Surgical Operations and lead the charge in transforming patient-centric healthcare delivery in a dynamic, high-impact environment. This strategic role is designed for visionary leaders who are passionate about driving operational excellence, optimizing surgical workflows, and enhancing the quality of care across our state-of-the-art campus.
In this pivotal position, you will oversee the strategic planning, execution, and continuous improvement of surgical services, ensuring seamless coordination between medical teams, administrative staff, and external stakeholders. Your leadership will be instrumental in implementing innovative solutions that elevate patient outcomes, streamline processes, and foster a culture of excellence and collaboration.
Based in the vibrant and culturally rich region of Bali, Indonesia, this role offers a unique opportunity to contribute to a world-class healthcare institution while enjoying the unparalleled lifestyle of one of Southeast Asia’s most sought-after destinations.
Responsibility
- Strategic Leadership: Develop and execute long-term operational strategies to enhance the efficiency and effectiveness of surgical services.
- Process Optimization: Identify and implement process improvements to streamline surgical workflows, reduce wait times, and enhance patient satisfaction.
- Team Management: Lead and mentor a multidisciplinary team of healthcare professionals, fostering a collaborative and high-performance culture.
- Stakeholder Collaboration: Work closely with surgeons, nurses, administrators, and external partners to ensure alignment and seamless service delivery.
- Quality Assurance: Monitor and evaluate the quality of surgical care, implementing best practices and compliance with healthcare standards.
- Resource Management: Oversee the allocation of resources, including staffing, equipment, and facilities, to ensure optimal operational performance.
- Innovation & Technology: Drive the adoption of cutting-edge technologies and innovative solutions to improve surgical outcomes and operational efficiency.
- Patient-Centric Initiatives: Champion initiatives that prioritize patient needs, safety, and satisfaction in all operational decisions.
Qualifications
- Education: Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field. Master’s degree or MBA is highly preferred.
- Experience: Minimum of 8 years of progressive experience in healthcare operations, with at least 5 years in a managerial or directorial role within surgical services.
- Leadership Skills: Proven ability to lead and inspire teams, with a track record of driving operational improvements and achieving strategic goals.
- Industry Knowledge: Deep understanding of surgical operations, healthcare regulations, and quality standards.
- Analytical Abilities: Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
- Communication: Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Certifications: Relevant certifications in healthcare management (e.g., Lean Six Sigma, PMP) are a plus.