job description
Are you a seasoned L3 IT Support Engineer looking for a high-impact role with a global MSP? TGT Global is hiring for a night shift position supporting US-based clients from the vibrant hub of Bali, Indonesia.
In this role, you’ll lead complex infrastructure troubleshooting, manage Azure cloud environments, and resolve escalated network issues for enterprise clients. This is a unique opportunity to work with cutting-edge technologies while enjoying Bali’s world-class work-life balance.
We offer competitive compensation, career growth in a dynamic MSP environment, and the chance to collaborate with a global team. If you thrive in high-pressure IT environments and want to take your career to the next level, apply today!
Responsibility
- Provide Level 3 technical support for managed service clients, including troubleshooting complex infrastructure issues.
- Manage and optimize Microsoft Azure environments, including virtual machines, storage, and networking.
- Handle escalated tickets from L1/L2 teams, ensuring timely resolution and client satisfaction.
- Monitor and maintain network performance, including firewalls, VPNs, and routing/switching.
- Collaborate with cross-functional teams to design and implement IT solutions for US-based clients.
- Document technical processes, incident reports, and knowledge base articles for internal use.
- Participate in on-call rotations for critical system support during US business hours (night shift in Bali).
- Stay updated with emerging technologies and industry best practices to drive continuous improvement.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
- Minimum 5+ years of experience in IT support, with at least 2 years in L3 or MSP environments.
- Strong expertise in Microsoft Azure, including Azure AD, VMs, and networking services.
- Proven experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN, firewalls).
- Proficiency in Windows Server, Active Directory, and Group Policy.
- Familiarity with ticketing systems (e.g., ServiceNow, ConnectWise) and RMM tools.
- Excellent communication skills (written and verbal) for client-facing interactions.
- Ability to work night shifts (US time zone coverage) and thrive in a fast-paced environment.