job description
Are you a seasoned IT professional with a passion for leading high-impact service delivery teams? JAC Recruitment is seeking a Senior IT Service Manager to oversee application support, production operations, and IT service delivery for critical banking systems. This is a unique opportunity to drive operational excellence in a dynamic environment while ensuring seamless IT service delivery.
In this role, you will lead a team of IT professionals, ensuring the stability, performance, and security of mission-critical banking applications. You will collaborate with cross-functional teams to implement best practices, optimize service delivery, and enhance customer satisfaction. If you thrive in fast-paced environments and have a proven track record in IT service management, we want to hear from you!
This contract position offers a competitive salary range of $9,000 – $13,000 per month and is based in beautiful Bali, Indonesia. Join us and take your career to the next level in a role that combines leadership, innovation, and impact.
Responsibility
- Lead and manage a team of IT professionals to ensure the delivery of high-quality application support and production operations.
- Oversee the stability, performance, and security of critical banking systems, ensuring minimal downtime and optimal service levels.
- Develop and implement IT service management strategies, policies, and procedures to enhance operational efficiency.
- Collaborate with stakeholders to identify and resolve IT service issues, ensuring timely and effective solutions.
- Monitor and analyze IT service performance metrics, providing insights and recommendations for continuous improvement.
- Ensure compliance with industry standards, regulatory requirements, and best practices in IT service management.
- Drive incident and problem management processes, ensuring swift resolution and root cause analysis.
- Mentor and develop team members, fostering a culture of excellence, innovation, and collaboration.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 8 years of experience in IT service management, with at least 3 years in a leadership role.
- Proven experience in managing application support and production operations for critical banking systems.
- Strong knowledge of ITIL frameworks and best practices in IT service management.
- Excellent leadership, communication, and stakeholder management skills.
- Experience with incident, problem, and change management processes.
- Ability to analyze complex IT service issues and provide strategic solutions.
- Certifications such as ITIL, PMP, or COBIT are highly desirable.