job description
Are you a seasoned HR professional with a passion for fostering strong client and employee relationships? Customer Persona Simplified is seeking a dynamic Senior HR Administrator – Client Relations to join our team in Bali. In this pivotal role, you will oversee HR administration, employee relations, and client engagement, ensuring seamless operations and a positive workplace culture.
As a Senior HR Administrator, you will act as a bridge between our organization and our valued clients, ensuring their needs are met with professionalism and efficiency. You will also play a key role in shaping HR policies, resolving employee concerns, and driving initiatives that enhance employee satisfaction and retention.
This is an exceptional opportunity for an HR leader who thrives in a collaborative environment and is eager to make a meaningful impact in a growing company. If you are detail-oriented, empathetic, and possess strong interpersonal skills, we invite you to apply and become a part of our mission to simplify and elevate customer experiences.
Responsibility
- Oversee day-to-day HR operations, including employee onboarding, offboarding, and record-keeping.
- Serve as the primary point of contact for client-related HR inquiries and ensure timely resolution.
- Develop and implement HR policies and procedures that align with company goals and compliance standards.
- Manage employee relations, including conflict resolution, performance reviews, and disciplinary actions.
- Collaborate with management to identify training needs and organize professional development programs.
- Ensure compliance with local labor laws and regulations, maintaining up-to-date knowledge of legal requirements.
- Lead HR projects and initiatives aimed at improving employee engagement and organizational culture.
- Prepare and analyze HR reports to provide insights and recommendations to senior management.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 5 years of experience in HR administration, with a focus on client relations or employee engagement.
- Strong knowledge of HR best practices, labor laws, and compliance requirements.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and employees.
- Proven ability to handle confidential information with discretion and professionalism.
- Experience in conflict resolution and mediating employee relations issues.
- Proficiency in HR software and Microsoft Office Suite.
- Certification in HR (e.g., SHRM, PHR) is a plus.