job description
Aeon Credit Service is seeking a dynamic and experienced Senior Executive for Credit Management (AKPK) to join our team in Bali. In this role, you will play a pivotal part in managing AKPK accounts, driving collection targets, and ensuring compliance with Bank Negara Malaysia (BNM) guidelines. This is an excellent opportunity for a detail-oriented professional with a strong background in credit management and customer service to thrive in a fast-paced financial environment.
As part of our Credit Management Group, you will collaborate with cross-functional teams to optimize collection strategies, resolve customer inquiries, and maintain high standards of regulatory compliance. Your expertise will contribute directly to the financial health of our organization while providing exceptional service to our clients.
If you are passionate about financial services, possess strong analytical skills, and are eager to make an impact in a leading credit service provider, we invite you to apply and grow your career with us.
Responsibility
- Manage and oversee AKPK (Credit Counselling and Debt Management Agency) accounts to ensure timely and effective resolution.
- Develop and implement strategies to achieve collection targets while maintaining customer satisfaction.
- Handle customer inquiries and disputes related to credit accounts, providing clear and professional resolutions.
- Ensure strict compliance with BNM guidelines and internal policies in all credit management activities.
- Monitor and analyze account performance, identifying trends and recommending improvements.
- Collaborate with internal teams, including legal and customer service, to resolve complex credit issues.
- Prepare and present reports on collection performance, risks, and recommendations to senior management.
- Stay updated on industry regulations and best practices to enhance credit management processes.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 3 years of experience in credit management, collections, or a similar role within the financial services industry.
- Strong knowledge of AKPK processes and BNM regulations governing credit management.
- Excellent communication and negotiation skills, with the ability to handle sensitive customer interactions.
- Proven ability to analyze financial data and develop actionable strategies for debt recovery.
- Proficiency in Microsoft Office Suite and experience with credit management software.
- High level of integrity, professionalism, and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.