job description
Join PERSOL, a global leader in IT services and workforce solutions, as a Senior Delivery Consultant in the vibrant tech hub of Bali. This contract role offers the perfect blend of professional growth and the opportunity to work in one of Indonesiaâs most dynamic IT service environments. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, youâll collaborate with cross-functional teams to deliver cutting-edge IT solutions while enjoying Baliâs unparalleled work-life balance.
As a Senior Delivery Consultant, youâll play a pivotal role in ensuring seamless project execution, client satisfaction, and operational excellence. Youâll leverage your deep expertise in IT service delivery to drive innovation, optimize processes, and mentor junior team members. This role is ideal for a seasoned professional who thrives in fast-paced environments and is passionate about delivering high-impact solutions to clients across industries.
At PERSOL, we value diversity, collaboration, and continuous learning. Youâll have access to world-class resources, professional development opportunities, and a supportive network of industry experts. If youâre ready to take your career to the next level while enjoying Baliâs stunning landscapes and thriving tech community, weâd love to hear from you!
Responsibility
- Lead the end-to-end delivery of IT service projects, ensuring adherence to timelines, budgets, and quality standards.
- Collaborate with clients to understand their business needs and translate them into technical requirements and solutions.
- Manage project risks, issues, and dependencies, proactively identifying and mitigating potential roadblocks.
- Oversee the work of junior consultants and technical teams, providing guidance, mentorship, and performance feedback.
- Develop and maintain strong client relationships, acting as a trusted advisor to ensure long-term satisfaction and repeat business.
- Monitor project KPIs and metrics, reporting progress to stakeholders and implementing improvements as needed.
- Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery to drive innovation.
- Contribute to the continuous improvement of delivery processes, tools, and methodologies within the organization.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, Business Administration, or a related field. A masterâs degree is a plus.
- Minimum of 5 years of experience in IT service delivery, project management, or consulting, with at least 2 years in a senior or leadership role.
- Proven track record of successfully delivering complex IT projects on time and within budget.
- Strong understanding of IT service management frameworks (e.g., ITIL) and project management methodologies (e.g., Agile, Waterfall).
- Excellent communication, presentation, and stakeholder management skills, with the ability to engage clients at all levels.
- Experience with tools such as Jira, ServiceNow, or similar project management and ITSM platforms.
- Certifications such as PMP, PRINCE2, ITIL, or Scrum Master are highly desirable.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced, dynamic environment.