job description
Join PT TAJ Logistik Indonesia as a Senior Customer Service & Pricing Specialist and play a pivotal role in optimizing our CIF (Cost, Insurance, and Freight) shipment operations for export logistics. This is a unique opportunity for an experienced professional who thrives in a dynamic environment, combining customer service excellence with strategic pricing analysis while transitioning into an in-house export sales role.
Based in the vibrant Badung, Bali region, you will collaborate with cross-functional teams to ensure seamless logistics solutions, competitive pricing strategies, and exceptional client satisfaction. If you are passionate about international shipping, pricing negotiation, and business growth, this role offers the perfect platform to advance your career in the manufacturing, transportation, and logistics industry.
We are looking for a proactive individual with a customer-centric mindset, strong analytical skills, and the ambition to evolve into a sales-focused role within our expanding export division.
Responsibility
- Manage end-to-end customer service operations for CIF shipments, ensuring timely and accurate processing of export documentation.
- Develop and implement competitive pricing strategies for international freight services, aligning with market trends and company margins.
- Liaise with clients, shipping lines, and internal teams to resolve inquiries, negotiate rates, and ensure compliance with export regulations.
- Monitor and analyze pricing performance, identifying opportunities for cost optimization and revenue growth.
- Prepare and present quotations, contracts, and service agreements for clients, ensuring clarity and profitability.
- Collaborate with the sales team to upsell logistics solutions and convert customer service interactions into business opportunities.
- Maintain accurate records of shipments, pricing adjustments, and client communications using ERP or logistics software.
- Provide training and mentorship to junior staff on pricing methodologies, customer service best practices, and export procedures.
Qualifications
- Minimum 5 years of experience in customer service, pricing, or sales within the logistics, freight forwarding, or shipping industry.
- Proven track record in CIF shipment handling, export documentation, and international trade compliance.
- Strong negotiation and analytical skills with the ability to interpret market data and adjust pricing strategies accordingly.
- Excellent communication and interpersonal skills in English (written and verbal); proficiency in Indonesian is a plus.
- Familiarity with logistics software, ERP systems, and Microsoft Office Suite (especially Excel for pricing models).
- Self-motivated with a results-driven approach and the ambition to transition into a sales role.
- Ability to work under pressure, meet deadlines, and manage multiple client accounts simultaneously.
- Bachelor’s degree in Business, Logistics, International Trade, or a related field is preferred.