job description
Join Trust Recruit, a leading recruitment agency specializing in manufacturing and multinational corporations (MNCs), as a Senior Customer Service Executive in the vibrant and growing business hub of Bali, Indonesia. This role is perfect for a seasoned professional with a passion for customer service, procurement, and supply chain management within the manufacturing sector.
In this dynamic position, you will serve as the primary point of contact for key clients, ensuring seamless communication, order fulfillment, and issue resolution. Youâll collaborate with cross-functional teams, including purchasing, logistics, and production, to drive operational excellence and enhance customer satisfaction. With a focus on continuous improvement, youâll identify opportunities to streamline processes, reduce costs, and elevate service standards.
Bali offers a unique blend of professional growth and lifestyle benefits, with its thriving expat community, world-class amenities, and stunning natural beauty. As part of a global MNC, youâll enjoy a competitive remuneration package, including performance bonuses, health benefits, and opportunities for career advancement. If you thrive in a fast-paced, customer-centric environment and have a knack for problem-solving, this is the perfect opportunity to take your career to the next level.
Apply now and become a key player in shaping the future of customer service in one of Southeast Asiaâs most exciting business landscapes!
Responsibility
- Serve as the primary point of contact for key clients, ensuring timely and professional communication to address inquiries, resolve issues, and maintain strong relationships.
- Collaborate with purchasing, logistics, and production teams to ensure accurate order processing, delivery timelines, and inventory management.
- Monitor and track customer orders, shipments, and deliveries to ensure on-time fulfillment and customer satisfaction.
- Identify and escalate potential risks or delays in the supply chain, proposing proactive solutions to mitigate disruptions.
- Analyze customer feedback and service metrics to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Prepare and present regular reports on customer service performance, order status, and key performance indicators (KPIs) to management.
- Assist in negotiating contracts, pricing, and terms with suppliers and customers to align with company objectives and budget constraints.
- Train and mentor junior customer service team members to ensure consistent service standards and professional development.
Qualifications
- Minimum of 5 years of experience in customer service, procurement, or supply chain management, preferably within the manufacturing or MNC sector.
- Proven track record of managing client relationships, resolving complex issues, and driving customer satisfaction.
- Strong understanding of purchasing processes, logistics, and inventory management principles.
- Excellent communication skills in English, with the ability to articulate ideas clearly and professionally in both written and verbal formats.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce).
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Ability to work under pressure, prioritize tasks, and meet tight deadlines in a fast-paced environment.
- Bachelorâs degree in Business Administration, Supply Chain Management, or a related field is highly preferred.