job description
Join Watsons, Asia’s leading health and beauty retailer, as a Senior Customer Assistant in our vibrant Kuta, Bali store. This is your opportunity to deliver exceptional customer service in a fast-paced, dynamic retail environment while contributing to our mission of making health and beauty accessible to everyone.
As a Senior Customer Assistant, you will play a pivotal role in enhancing the in-store experience, driving sales, and maintaining operational excellence. Your leadership and expertise will inspire the team to achieve outstanding results while fostering a welcoming atmosphere for our diverse customer base.
Located in the heart of Bali’s most popular tourist destination, this role offers a unique blend of professional growth and the chance to work in one of the world’s most sought-after locations. Whether you’re assisting international visitors or local shoppers, your impact will be felt every day.
Responsibility
- Provide exceptional customer service by greeting, assisting, and advising customers on health, beauty, and personal care products.
- Lead by example in sales achievement, meeting and exceeding individual and team targets through proactive engagement and product knowledge.
- Train and mentor junior staff, ensuring high standards of service, product expertise, and operational efficiency.
- Manage inventory control, including stock replenishment, visual merchandising, and promotional setups to maintain an appealing store environment.
- Handle cashier operations accurately, including transactions, refunds, and loyalty program enrollments.
- Resolve customer complaints professionally, ensuring a positive resolution and maintaining brand reputation.
- Collaborate with the store management team to implement marketing campaigns and in-store promotions.
- Ensure compliance with company policies, health and safety regulations, and hygiene standards.
Qualifications
- Minimum 2 years of experience in a retail or customer service role, preferably in health, beauty, or FMCG sectors.
- Proven track record in sales and customer engagement with a passion for delivering outstanding service.
- Strong communication and interpersonal skills in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Ability to lead and motivate a team, with experience in training or supervising staff.
- Familiarity with POS systems and basic inventory management tools.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Flexibility to work rotating shifts, including weekends and public holidays.
- Passion for health, beauty, and wellness products with a willingness to stay updated on industry trends.