job description
Join Watsons, Asia’s leading health and beauty retailer, as a Part-Time Customer Service Assistant in our vibrant Bali locations! This is your chance to be part of a dynamic team that delivers exceptional service to customers in a fast-paced retail environment.
As a Customer Service Assistant, you’ll play a key role in ensuring a seamless shopping experience for our diverse clientele. From assisting with product inquiries to processing transactions, your friendly demeanor and attention to detail will make a lasting impression. Whether you're a student, a professional seeking flexible hours, or someone passionate about retail, this role offers the perfect opportunity to grow your skills in customer service and sales.
Watsons is committed to fostering a supportive and inclusive workplace where your contributions are valued. With locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll have the flexibility to work in a location that suits your lifestyle. Apply today and take the first step toward a rewarding career in retail!
Responsibility
- Greet customers warmly and provide personalized assistance to enhance their shopping experience.
- Process sales transactions accurately using POS systems and handle cash/credit payments.
- Maintain a clean, organized, and visually appealing store environment, including stocking shelves and restocking products.
- Assist customers with product inquiries, recommendations, and promotions to drive sales.
- Handle customer complaints or concerns professionally and escalate issues to management when necessary.
- Monitor inventory levels and report low stock to ensure product availability.
- Collaborate with team members to achieve daily sales targets and store KPIs.
- Stay updated on new products, promotions, and company policies to provide accurate information to customers.
Qualifications
- Minimum high school diploma or equivalent; higher education is a plus.
- Previous experience in retail, customer service, or a similar role is preferred but not required.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Friendly, approachable, and customer-focused attitude with a passion for service.
- Basic math and cash-handling skills for accurate transaction processing.
- Ability to work flexible hours, including weekends and public holidays.
- Strong teamwork and problem-solving abilities.
- Willingness to stand for extended periods and lift light to moderate weights (up to 10 kg).