job description
Join Jollibee Foods Corporation as a Senior Crew Member in the vibrant heart of Bali! This is your opportunity to be part of a globally recognized brand that delivers joy through exceptional service and world-class hospitality. As a Senior Crew Member, you will play a pivotal role in ensuring every customer leaves with a smile, while leading by example in a fast-paced, dynamic environment.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a team that values excellence, teamwork, and a passion for service. Whether you’re assisting customers, maintaining operational standards, or mentoring junior staff, your contributions will directly impact our mission of spreading happiness through food and service.
We offer competitive compensation, career growth opportunities, and the chance to work in a supportive, inclusive culture. If you thrive in customer-facing roles and take pride in delivering unforgettable experiences, we’d love to hear from you!
Responsibility
- Deliver exceptional customer service with a friendly, professional demeanor, ensuring all guest needs are met promptly and courteously.
- Lead and mentor junior crew members, providing guidance on service standards, efficiency, and teamwork.
- Maintain a clean, organized, and safe work environment in compliance with company and health regulations.
- Process orders accurately and efficiently, using POS systems and adhering to cash-handling procedures.
- Uphold brand standards in food presentation, hygiene, and service delivery to ensure consistency across all locations.
- Handle customer inquiries, complaints, and feedback with empathy and professionalism, escalating issues when necessary.
- Assist in inventory management, including stock checks, restocking, and reporting discrepancies to supervisors.
- Participate in team meetings, training sessions, and performance evaluations to continuously improve skills and service quality.
Qualifications
- Minimum 2 years of experience in customer service, hospitality, or retail, with at least 1 year in a leadership or senior role.
- Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proven ability to work under pressure in a fast-paced environment while maintaining a positive attitude.
- Excellent problem-solving skills and the ability to handle customer concerns diplomatically.
- Basic math and cash-handling skills, with experience using POS systems.
- High school diploma or equivalent; additional certifications in hospitality or food safety are advantageous.
- Flexibility to work shifts, weekends, and holidays as required by business needs.
- Passion for teamwork, mentorship, and delivering outstanding guest experiences.