job description
Join Jollibee Foods Corporation, a globally recognized leader in the fast-food industry, as a Senior Crew Member in beautiful Bali! This is your chance to be part of a dynamic team that delivers exceptional customer service while upholding the highest standards of food quality and operational excellence.
As a Senior Crew Member, you will play a pivotal role in ensuring every customer leaves with a smile. Your leadership, attention to detail, and passion for service will contribute to the success of our brand in one of the world’s most vibrant tourist destinations. Whether you're assisting in food preparation, managing customer inquiries, or maintaining a clean and welcoming environment, your work will directly impact the Jollibee experience.
We offer competitive compensation, comprehensive training, and opportunities for career growth within a supportive and inclusive work environment. If you thrive in fast-paced settings and take pride in delivering outstanding service, we’d love to have you on our team!
Responsibility
- Deliver exceptional customer service with a friendly and professional demeanor, ensuring all guest needs are met promptly.
- Assist in food preparation, cooking, and plating according to Jollibee’s standardized recipes and quality guidelines.
- Maintain a clean, organized, and sanitary workstation in compliance with food safety and hygiene regulations.
- Train and mentor junior crew members, providing guidance on best practices and company policies.
- Handle cash transactions and POS operations accurately, including processing orders and managing payments.
- Monitor inventory levels and assist in stock management to ensure adequate supply of ingredients and materials.
- Resolve customer complaints efficiently and professionally, escalating issues to management when necessary.
- Participate in team meetings and training sessions to stay updated on new menu items, promotions, and service standards.
Qualifications
- Minimum 2 years of experience in a fast-food, restaurant, or hospitality role, preferably in a senior or leadership capacity.
- Strong communication and interpersonal skills with fluency in English (additional knowledge of Indonesian or local dialects is a plus).
- Ability to work in a fast-paced environment with high attention to detail and multitasking capabilities.
- Basic math and cash-handling skills for accurate transaction processing.
- Knowledge of food safety and sanitation standards (HACCP or similar certifications are advantageous).
- Willingness to work flexible hours, including weekends, holidays, and peak business periods.
- Team player with a positive attitude and a commitment to delivering excellent service.
- Physical stamina to stand for extended periods and lift moderate weights (up to 20 kg).