job description
Join Rising Tide Digital as a Senior Business Analyst and drive digital transformation in a dynamic, fast-paced environment. Based in the vibrant hub of Canggu, Bali, youâll collaborate with cross-functional teams to bridge the gap between business needs and cutting-edge technological solutions.
In this role, youâll play a pivotal part in shaping data-driven strategies, optimizing processes, and delivering actionable insights that empower decision-making. Whether you're refining workflows, identifying growth opportunities, or translating complex requirements into clear specifications, your expertise will be instrumental in fueling our mission to innovate and scale.
If youâre a detail-oriented problem-solver with a passion for analytics and a knack for stakeholder communication, this is your chance to make an impact in a forward-thinking digital agency.
Responsibility
- Lead end-to-end business analysis, from requirements gathering to validation, ensuring alignment with organizational goals.
- Collaborate with stakeholders (executives, product teams, developers) to define scope, priorities, and success metrics for digital projects.
- Develop and maintain detailed documentation, including BRDs, FRDs, user stories, and process flow diagrams.
- Analyze data trends and KPIs to identify inefficiencies, risks, and opportunities for process improvement.
- Facilitate workshops and sprint planning sessions to refine business cases and technical feasibility.
- Act as a liaison between business units and IT teams to ensure seamless implementation of solutions.
- Conduct gap analysis and recommend scalable, cost-effective technology solutions.
- Monitor project progress, track deliverables, and report on ROI and business impact.
Qualifications
- Bachelorâs degree in Business Administration, IT, Computer Science, or a related field. MBA or advanced certifications (e.g., CBAP, PMI-PBA) are a plus.
- Minimum 5 years of experience as a Business Analyst, preferably in digital transformation, SaaS, or e-commerce.
- Proven expertise in requirements elicitation (interviews, surveys, JAD sessions) and Agile/Scrum methodologies.
- Proficiency in data analysis tools (SQL, Excel, Power BI, Tableau) and modeling software (Lucidchart, Visio).
- Strong technical aptitude with the ability to understand APIs, databases, and system integrations.
- Exceptional communication and presentation skills, with the ability to tailor messaging for technical and non-technical audiences.
- Experience with CRM/ERP systems (e.g., Salesforce, SAP) and project management tools (Jira, Trello).
- Analytical mindset with a focus on problem-solving, critical thinking, and attention to detail.