job description
Join Pullman as a Senior Barista in the vibrant heart of Bali and elevate the art of coffee-making to new heights. This is your opportunity to craft exceptional beverages, lead a passionate team, and deliver world-class hospitality in one of the most sought-after destinations for coffee enthusiasts and travelers alike.
As a Senior Barista, you will be the driving force behind our café’s success, ensuring every guest leaves with a memorable experience. Your expertise in coffee preparation, combined with your leadership skills, will inspire your team to maintain the highest standards of quality and service. Whether it’s perfecting a flat white, mastering latte art, or introducing guests to Bali’s unique coffee culture, your role is pivotal in creating moments that delight.
Pullman is renowned for its commitment to excellence, and we are looking for a dedicated professional who shares our passion for coffee and hospitality. If you thrive in a fast-paced environment, love engaging with people from around the world, and take pride in your craft, we invite you to apply and become part of our dynamic team in Bali.
Responsibility
- Prepare and serve high-quality coffee and specialty beverages, adhering to Pullman’s standards and recipes.
- Train, mentor, and supervise junior baristas to ensure consistent performance and service excellence.
- Maintain a clean, organized, and well-stocked workspace, including equipment and inventory management.
- Engage with guests to provide personalized recommendations and create a welcoming atmosphere.
- Monitor and control coffee supply levels, placing orders as needed to avoid shortages.
- Develop and implement creative coffee and beverage menus, incorporating local flavors and seasonal specials.
- Handle cash transactions and operate POS systems accurately and efficiently.
- Address guest feedback and resolve any service-related issues promptly and professionally.
Qualifications
- Minimum of 3 years of experience as a Barista, with at least 1 year in a senior or leadership role.
- In-depth knowledge of coffee beans, brewing methods, and equipment (e.g., espresso machines, grinders).
- Proven ability to create and present latte art and specialty coffee drinks.
- Strong leadership and team management skills, with a focus on training and development.
- Excellent communication and customer service skills, with fluency in English (additional languages are a plus).
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Certification in coffee-related courses (e.g., SCA, Barista Pro) is highly advantageous.
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.