job description
Join SingHealth Group as a Senior/Associate (Operations) in Retail Pharmacy and play a pivotal role in delivering exceptional healthcare services in Bali. This position offers a unique opportunity to contribute to the daily operations of our retail pharmacy, ensuring seamless customer service and operational efficiency. If you are passionate about healthcare, customer service, and operational excellence, we invite you to apply and grow with us in a dynamic and rewarding environment.
As part of our team, you will work in a collaborative setting, leveraging your skills to enhance the customer experience and streamline pharmacy operations. This role is ideal for individuals who thrive in fast-paced environments and are committed to maintaining high standards of service and professionalism.
Responsibility
- Oversee daily operations of the retail pharmacy, ensuring smooth and efficient service delivery.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Manage inventory levels, including ordering, stocking, and organizing pharmaceutical products.
- Ensure compliance with all regulatory and safety standards in pharmacy operations.
- Train and supervise pharmacy staff, fostering a culture of excellence and teamwork.
- Implement and monitor operational procedures to enhance efficiency and customer satisfaction.
- Collaborate with healthcare professionals to ensure accurate and timely dispensing of medications.
- Maintain accurate records of transactions, inventory, and customer interactions.
Qualifications
- Diploma or Bachelor's degree in Pharmacy, Business Administration, or a related field.
- Proven experience in retail pharmacy operations or a similar customer service role.
- Strong knowledge of pharmaceutical products and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in inventory management and basic computer applications.
- Commitment to maintaining high standards of customer service and professionalism.
- Fluency in English; knowledge of Indonesian is a plus.