job description
Join Nezda Technologies as a Senior Account Manager and take the lead in driving client success in Baliâs thriving tech ecosystem. We empower our team with cutting-edge tools, industry expertise, and unwavering support to deliver exceptional project outcomes. In this dynamic role, youâll cultivate long-term relationships with high-value clients, identify growth opportunities, and collaborate with cross-functional teams to ensure seamless service delivery.
Based in the vibrant hubs of Canggu, Ubud, or Denpasar, youâll work in a fast-paced, innovative environment where your strategic insights and client-centric approach will directly impact business growth. Whether youâre negotiating contracts, resolving complex client needs, or aligning solutions with market trends, your contributions will shape the future of tech-driven partnerships in Southeast Asia.
At Nezda Technologies, we invest in your professional development with mentorship, training, and access to industry-leading resources. If youâre a results-driven professional with a passion for technology and relationship-building, this is your opportunity to thrive in a role that rewards ambition, creativity, and excellence.
Responsibility
- Develop and maintain strong, long-term relationships with key clients, understanding their business needs and objectives.
- Lead contract negotiations, renewals, and upsell opportunities to maximize revenue and client satisfaction.
- Collaborate with sales, marketing, and technical teams to align solutions with client requirements and market demands.
- Monitor client account performance, providing regular reports and strategic recommendations to stakeholders.
- Identify and pursue new business opportunities within existing accounts and target markets.
- Act as the primary point of contact for client escalations, ensuring timely resolution and maintaining trust.
- Stay updated on industry trends, competitive landscapes, and emerging technologies to position Nezda as a leader.
- Participate in client meetings, presentations, and workshops to demonstrate value and foster engagement.
Qualifications
- Bachelorâs degree in Business, Marketing, or a related field; MBA or relevant certifications are a plus.
- Minimum 5 years of experience in account management, preferably in the technology or SaaS sector.
- Proven track record of managing high-value client portfolios and driving revenue growth.
- Exceptional communication, negotiation, and interpersonal skills with fluency in English.
- Strong analytical and problem-solving abilities to assess client needs and propose tailored solutions.
- Experience with CRM tools (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office/Google Workspace.
- Self-motivated, organized, and able to thrive in a fast-paced, target-driven environment.
- Familiarity with the Southeast Asian market, particularly Indonesia, is highly advantageous.