job description
Join Lavu Tech Solutions as a Salesforce Service Cloud Solution Architect and lead the design and implementation of cutting-edge customer service solutions on the Salesforce platform. Based in the vibrant and scenic location of Bali, you will collaborate with cross-functional teams to deliver scalable, high-impact solutions that enhance customer experiences and drive business growth.
As a Solution Architect, you will leverage your deep expertise in Salesforce Service Cloud to architect solutions that align with business objectives, ensure seamless integration, and optimize performance. This role offers the opportunity to work on innovative projects in a dynamic environment, with a focus on delivering excellence and fostering long-term client relationships.
If you are passionate about technology, customer success, and making a tangible impact, we invite you to apply and become a key player in our mission to transform digital experiences.
Responsibility
- Lead the design and implementation of Salesforce Service Cloud solutions tailored to client needs.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Architect scalable and secure solutions that integrate with existing systems and third-party applications.
- Provide expert guidance on Salesforce best practices, governance, and data management.
- Oversee the development and customization of Service Cloud features, including case management, omnichannel routing, and knowledge bases.
- Conduct solution reviews, performance tuning, and troubleshooting to ensure optimal system performance.
- Mentor and train team members on Salesforce Service Cloud capabilities and best practices.
- Stay updated with the latest Salesforce releases, features, and industry trends to drive continuous improvement.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in Salesforce implementation, with a focus on Service Cloud.
- Salesforce Certified Service Cloud Consultant or Architect certification is highly preferred.
- Proven experience in designing and deploying complex Salesforce solutions in a customer service environment.
- Strong understanding of Salesforce data model, security model, and integration patterns.
- Experience with Salesforce Lightning, Apex, Visualforce, and integration tools (e.g., REST/SOAP APIs, MuleSoft).
- Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
- Strong communication and presentation skills to effectively engage with technical and non-technical stakeholders.