job description
Join Foodpanda as a Salesforce Senior Specialist and play a pivotal role in driving our CRM strategy across Bali's dynamic markets. In this role, you will lead the optimization, customization, and integration of Salesforce solutions to enhance customer engagement, streamline operations, and empower our teams with data-driven insights. Based in the vibrant locales of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll collaborate with cross-functional teams to deliver scalable solutions that align with our business goals.
As a senior specialist, you will mentor junior team members, ensure best practices in Salesforce administration, and stay ahead of industry trends to recommend innovative improvements. This is a unique opportunity to leverage your expertise in a fast-paced, tech-driven environment while enjoying the work-life balance that Bali offers.
If you are passionate about CRM technologies, thrive in collaborative settings, and want to make a tangible impact in the food delivery and e-commerce space, we’d love to hear from you!
Responsibility
- Lead the design, configuration, and maintenance of Salesforce platforms, including Sales Cloud, Service Cloud, and Marketing Cloud, to meet business requirements.
- Develop and implement custom solutions using Apex, Visualforce, Lightning Components, and Flows to automate processes and enhance functionality.
- Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into technical specifications.
- Oversee data management, including migration, cleansing, and integration with external systems (e.g., ERP, payment gateways) to ensure data accuracy and consistency.
- Monitor system performance, troubleshoot issues, and implement proactive measures to optimize Salesforce performance and security.
- Provide training and support to end-users, including creating documentation and conducting workshops to drive adoption.
- Stay updated with Salesforce releases, new features, and industry best practices to recommend and implement improvements.
- Mentor junior team members and foster a culture of continuous learning and innovation within the CRM team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field. Salesforce certifications (e.g., Administrator, Platform Developer, Sales Cloud Consultant) are highly preferred.
- Minimum of 5 years of experience as a Salesforce Administrator or Developer, with a proven track record of implementing complex solutions.
- Strong proficiency in Salesforce configuration, customization, and development (Apex, SOQL, Lightning Web Components, Flows).
- Experience with Salesforce integrations (REST/SOAP APIs, middleware tools like MuleSoft) and third-party applications.
- Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
- Strong communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
- Experience in the food delivery, e-commerce, or logistics industry is a plus.
- Ability to work independently in a remote or hybrid setting while managing multiple priorities.