job description
Join Dejavu Express as a Sales Support Specialist in the heart of Bali! This is a unique opportunity to contribute to a dynamic retail and consumer products company while enjoying the vibrant lifestyle of Bali’s most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will play a pivotal part in ensuring smooth sales operations by managing administrative tasks, nurturing customer relationships, and coordinating with operational teams. Your efforts will directly impact customer satisfaction and business growth in one of Indonesia’s most thriving markets.
We are looking for a detail-oriented, proactive professional who thrives in a fast-paced environment. If you have a passion for sales support, excellent organizational skills, and a knack for problem-solving, this role is perfect for you.
At Dejavu Express, we value teamwork, innovation, and a customer-centric approach. Enjoy a competitive salary, career development opportunities, and the chance to work in a collaborative, international setting.
Responsibility
- Manage and process sales orders, invoices, and related documentation with high accuracy.
- Follow up with customers to ensure timely payments, deliveries, and resolution of any issues.
- Coordinate with internal teams (logistics, warehouse, finance) to ensure seamless order fulfillment.
- Maintain and update customer databases, sales records, and reporting systems.
- Assist in preparing sales reports, forecasts, and performance analysis for management review.
- Handle customer inquiries and complaints professionally, providing solutions in a timely manner.
- Support the sales team in preparing presentations, proposals, and contracts.
- Monitor inventory levels and liaise with suppliers to prevent stock shortages.
Qualifications
- Minimum 1-2 years of experience in sales support, customer service, or administrative roles, preferably in retail or FMCG.
- Strong proficiency in Microsoft Office (Excel, Word) and CRM/ERP systems.
- Excellent communication skills in English (written and verbal); Indonesian language is a plus.
- High attention to detail and ability to manage multiple tasks under tight deadlines.
- Proven ability to work collaboratively in a team and build strong relationships with stakeholders.
- Problem-solving mindset with a customer-first approach.
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- Familiarity with Bali’s market dynamics is an advantage.