job description
Join Resonant Networks as a Sales Support Executive and play a pivotal role in driving growth within the Data Centre and Telecommunications industries. This remote position is based in Bali, Indonesia, offering you the flexibility to work from vibrant locations like Canggu, Ubud, or Denpasar while contributing to cutting-edge projects in a dynamic, global market.
As a key member of our sales team, you will provide essential support to our sales executives, ensuring seamless operations, client satisfaction, and efficient deal closures. Your expertise will help bridge the gap between technical solutions and client needs, fostering long-term partnerships in a rapidly evolving sector.
Resonant Networks is a leader in innovative connectivity solutions, and weâre looking for a detail-oriented, proactive professional to help us maintain our competitive edge. If you thrive in a fast-paced environment and have a passion for technology and sales, this is your opportunity to grow with a forward-thinking company.
Responsibility
- Assist sales executives in preparing and submitting proposals, contracts, and presentations tailored to client needs in the Data Centre and Telecommunications sectors.
- Coordinate with internal teams (engineering, finance, and operations) to ensure accurate and timely delivery of client solutions.
- Manage customer inquiries, follow-ups, and CRM updates to maintain strong relationships and track sales pipelines.
- Conduct market research to identify trends, competitive offerings, and potential leads in the APAC region.
- Prepare sales reports, forecasts, and performance analyses to support strategic decision-making.
- Facilitate product demonstrations and technical briefings for clients and internal stakeholders.
- Resolve client concerns and escalate issues to the appropriate teams to ensure high satisfaction levels.
- Assist in organizing and participating in industry events, webinars, and trade shows to promote Resonant Networksâ solutions.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, Telecommunications, or a related field.
- Minimum 2 years of experience in sales support, customer service, or a similar role, preferably in the IT, Data Centre, or Telecommunications industry.
- Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software (e.g., Salesforce, HubSpot).
- Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and internal teams.
- Detail-oriented with strong organizational and multitasking abilities to manage multiple projects simultaneously.
- Basic understanding of Data Centre infrastructure, networking, or telecommunications technologies is a plus.
- Ability to work independently in a remote setting while maintaining productivity and collaboration.
- Fluency in English; additional languages (e.g., Mandarin, Bahasa Indonesia) are advantageous.