job description
Join TÜV SÜD, a global leader in testing, inspection, and certification services, as a Sales Support Administrator in the vibrant heart of Bali. This role is pivotal in ensuring seamless sales operations by providing exceptional administrative support to our dynamic sales team.
Based in Badung, you will play a key role in driving efficiency in sales processes, from quotation preparation to contract management and customer coordination. Your organizational skills and attention to detail will directly contribute to enhancing customer satisfaction and operational excellence in one of the world’s most trusted certification bodies.
This is a fantastic opportunity for a detail-oriented professional to grow in a multinational environment while enjoying the unique work-life balance that Bali offers.
Responsibility
- Prepare and process accurate quotations, proposals, and contracts in compliance with company policies and client requirements.
- Manage order processing, including data entry, verification, and tracking to ensure timely delivery of services.
- Coordinate with customers, sales teams, and internal departments to clarify requirements, resolve inquiries, and ensure smooth transaction flows.
- Generate and distribute invoices, follow up on payments, and maintain financial records related to sales activities.
- Maintain and update CRM systems and sales databases with precise and up-to-date information.
- Assist in preparing sales reports, forecasts, and performance metrics for management review.
- Handle customer complaints and escalations professionally, ensuring swift and satisfactory resolutions.
- Support the sales team in organizing meetings, presentations, and client visits as needed.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field. Fresh graduates with strong academic records are encouraged to apply.
- Minimum 1-2 years of experience in sales administration, customer service, or a similar administrative role (preferably in a multinational or service-oriented company).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with CRM software (e.g., Salesforce, SAP) is a plus.
- Excellent written and verbal communication skills in English; knowledge of Indonesian is advantageous.
- Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
- High attention to detail and accuracy in data entry and document preparation.
- Customer-focused mindset with a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a team-oriented setting.