job description
Join Staffinc Group as a Sales Relationship Officer in the vibrant heart of Bali and play a pivotal role in driving customer retention and business growth. This is a unique opportunity to build lasting relationships with clients while contributing to the expansion of our sales operations in one of Indonesia’s most dynamic markets.
As a Sales Relationship Officer, you will be at the forefront of our customer engagement strategy, ensuring high satisfaction and loyalty through personalized interactions. Your role will involve proactive outreach, relationship nurturing, and strategic sales initiatives to maximize customer lifetime value. Based in Badung—covering key areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta—you’ll work in a fast-paced, collaborative environment with ample opportunities for professional development.
If you are a motivated, customer-focused professional with a passion for sales and relationship management, we invite you to apply and become part of a team that values innovation, integrity, and impact.
Responsibility
- Develop and maintain strong, long-term relationships with existing and potential customers to enhance retention and satisfaction.
- Conduct regular follow-ups with clients to understand their needs, address concerns, and identify upsell or cross-sell opportunities.
- Collaborate with the sales and marketing teams to design and implement customer engagement strategies.
- Monitor customer feedback and market trends to refine sales approaches and improve service delivery.
- Prepare and present sales reports, performance metrics, and customer insights to management.
- Participate in industry events, networking sessions, and client meetings to expand the company’s professional network.
- Ensure compliance with company policies, sales targets, and ethical business practices.
- Leverage CRM tools to track customer interactions, sales pipelines, and relationship progress.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Minimum of 1-2 years of experience in sales, customer service, or relationship management, preferably in a B2B or B2C environment.
- Excellent communication, negotiation, and interpersonal skills with a customer-centric mindset.
- Proven ability to build rapport, manage client expectations, and close deals effectively.
- Strong organizational and time-management skills to handle multiple accounts and priorities.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Self-motivated, results-driven, and able to work independently or as part of a team.