job description
Join Cimory Group, a leading name in Indonesia’s retail and consumer products industry, as a Sales Order Taker in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). This is a unique opportunity to contribute to a dynamic sales team while engaging with customers and ensuring seamless order processing.
In this role, you will play a pivotal part in driving customer satisfaction by accurately capturing orders, maintaining strong relationships with clients, and supporting the sales team in achieving targets. With Cimory Group’s reputation for quality and innovation, you’ll be part of a company that values growth, teamwork, and excellence.
If you are a detail-oriented professional with a passion for sales and customer service, this contract position offers a competitive salary, a collaborative work environment, and the chance to develop your career in one of Indonesia’s most exciting industries.
Responsibility
- Accurately record and process customer orders via phone, email, or in-person interactions.
- Verify order details, including product specifications, quantities, and delivery instructions.
- Liaise with the logistics and warehouse teams to ensure timely order fulfillment.
- Provide exceptional customer service by addressing inquiries and resolving order-related issues.
- Maintain up-to-date knowledge of product offerings, promotions, and pricing.
- Collaborate with the sales team to meet and exceed monthly order targets.
- Input and manage order data in the company’s CRM or ERP system with precision.
- Follow up with clients to confirm order receipt and satisfaction.
Qualifications
- Minimum 1 year of experience in sales, customer service, or order processing, preferably in retail or FMCG.
- Strong communication and interpersonal skills to build rapport with clients.
- Proficient in using computers and order management software (e.g., CRM, ERP).
- High attention to detail to ensure accuracy in order processing.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluent in English and Bahasa Indonesia (written and verbal).
- Basic mathematical skills for order calculations and invoicing.
- Customer-focused mindset with a problem-solving attitude.