job description
Join Vertiv as a Sales Operations & Support Coordinator I and kickstart your career in a dynamic, global environment! This fixed-term role is perfect for fresh graduates eager to develop their skills in sales operations, customer support, and administrative coordination. You'll play a pivotal role in ensuring seamless communication between customers, partners, and sales teams, while gaining hands-on experience in a fast-paced industry.
Based in beautiful Bali, this position offers a unique opportunity to work with a leading global provider of critical digital infrastructure and continuity solutions. Whether you're assisting with order processing, resolving customer inquiries, or supporting sales initiatives, you'll be at the heart of Vertiv's mission to enable the vital applications that power our digital world.
If you're a detail-oriented, proactive individual with a passion for customer service and a desire to grow in the sales operations field, we want to hear from you!
Responsibility
- Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses.
- Coordinate with Vertiv Partners, Sales Representatives, and Inside Sales teams to facilitate smooth order processing and fulfillment.
- Maintain accurate records of customer interactions, orders, and sales activities in the company's CRM system.
- Assist in preparing sales reports, forecasts, and performance metrics to support decision-making.
- Resolve customer complaints and escalate issues to the appropriate teams when necessary.
- Support the sales team with administrative tasks, including document preparation, meeting scheduling, and follow-ups.
- Collaborate with cross-functional teams to ensure alignment between sales, operations, and customer service.
- Participate in training programs to enhance product knowledge and sales support skills.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field (fresh graduates are encouraged to apply).
- Excellent communication skills in English, both written and verbal.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM systems is a plus.
- Customer-focused mindset with a problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of sales processes and operations is advantageous.
- Willingness to learn and adapt to new tools and technologies.