job description
Join Watsons, a leading name in the retail and consumer products industry, as a Sales Operations Cluster Manager. In this dynamic role, you will lead and manage a group of Store Managers to deliver exceptional business results and achieve KPIs within budget. Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will play a pivotal role in driving sales, optimizing operations, and fostering a high-performance retail environment.
As a Cluster Manager, you will be responsible for overseeing multiple store locations, ensuring operational excellence, and implementing strategic initiatives to enhance customer satisfaction and business growth. This is an exciting opportunity for a results-driven leader with a passion for retail and a proven track record in sales and operations management.
Responsibility
- Lead and manage a team of Store Managers to achieve sales targets and operational KPIs.
- Develop and implement strategic business plans to drive sales and improve store performance.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Ensure compliance with company policies, procedures, and standards across all stores.
- Collaborate with cross-functional teams to optimize inventory management and merchandising strategies.
- Provide coaching and mentorship to Store Managers to enhance their leadership and operational skills.
- Conduct regular store visits to assess performance, address challenges, and implement improvements.
- Foster a customer-centric culture to enhance the shopping experience and drive customer loyalty.
Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with at least 2 years in a multi-store leadership role.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership and team management skills, with the ability to inspire and motivate teams.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- Proficiency in retail management software and Microsoft Office Suite.
- Willingness to travel within the assigned regions as needed.