job description
Join a dynamic consumer products company in Bali as a Sales & Marketing Administrator, where you’ll play a pivotal role in driving customer engagement and streamlining sales operations. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional service.
As the first point of contact for customer inquiries, you’ll manage WhatsApp communications, provide accurate product information, and ensure seamless order processing from inquiry to delivery. Your organizational skills will help maintain inventory records, coordinate with logistics teams, and contribute to marketing initiatives that boost brand visibility.
Based in the vibrant hub of Bali, this role offers the opportunity to grow within a customer-centric industry while enjoying the island’s unique work-life balance. If you’re a proactive problem-solver with a knack for multitasking, we’d love to hear from you!
Responsibility
- Respond promptly to customer inquiries via WhatsApp, providing details on products, pricing, stock availability, and order status.
- Assist customers through the entire order process, from placement to scheduling and delivery confirmation.
- Maintain accurate records of customer interactions, orders, and inventory levels using digital tools.
- Collaborate with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies.
- Support marketing campaigns by distributing promotional materials and tracking customer feedback.
- Generate reports on sales performance, customer trends, and inventory turnover for management review.
- Handle administrative tasks such as data entry, invoicing, and filing to ensure smooth operations.
- Stay updated on product knowledge and industry trends to provide informed recommendations to customers.
Qualifications
- Minimum 1-2 years of experience in sales administration, customer service, or a related field.
- Excellent written and verbal communication skills in English and Indonesian.
- Proficiency in WhatsApp Business, Microsoft Office (Excel, Word), and basic CRM tools.
- Strong organizational and time-management skills with the ability to prioritize tasks effectively.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Customer-focused mindset with a problem-solving approach to handling inquiries and complaints.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with retail or consumer products industry is a plus.