job description
Join Sserenity Pte Ltd, a leading name in luxury hospitality, as a Sales Executive / Guest Relations / Concierge in beautiful Bali. This is your opportunity to work in a prestigious environment, delivering world-class service to discerning guests. As part of our team, you will play a pivotal role in ensuring exceptional guest experiences, driving sales, and maintaining the highest standards of hospitality.
Bali, known for its stunning landscapes and vibrant culture, provides the perfect backdrop for a rewarding career in hospitality. Whether you're assisting guests with their needs, promoting our premium services, or ensuring seamless operations, your contributions will be integral to our success.
If you are passionate about hospitality, thrive in dynamic environments, and possess a knack for sales and guest relations, we invite you to apply and become part of our elite team.
Responsibility
- Provide exceptional guest service, ensuring all inquiries and requests are handled promptly and professionally.
- Drive sales by promoting our premium services and packages to potential and existing guests.
- Act as the primary point of contact for guest relations, addressing concerns and ensuring a memorable stay.
- Collaborate with various departments to coordinate guest services and enhance overall satisfaction.
- Maintain accurate records of guest interactions, preferences, and feedback.
- Assist in the planning and execution of special events and promotions.
- Stay updated on industry trends and competitive offerings to provide informed recommendations.
- Uphold the highest standards of professionalism and hospitality at all times.
Qualifications
- Proven experience in sales, guest relations, or concierge services within the hospitality industry.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Strong sales acumen and the ability to drive revenue through upselling and cross-selling.
- Proficiency in using hospitality management software and CRM systems.
- Ability to work flexible hours, including weekends and holidays, as required.
- Fluency in English; additional languages are a plus.
- A proactive attitude with a keen eye for detail and problem-solving.
- Relevant certification or degree in hospitality management is advantageous.