job description
Join Sapura Resources as a Sales & CRM Executive in the vibrant heart of Bali and play a pivotal role in driving client satisfaction and business growth. This dynamic position offers the opportunity to support high-impact account management activities, ensuring seamless client engagements while contributing to revenue tracking and service coordination.
Based in Badung, you will collaborate with cross-functional teams to maintain accurate client data, foster long-term relationships, and optimize CRM processes. Your analytical and organizational skills will be key to enhancing client retention and identifying new opportunities for expansion. Whether you're coordinating service deliveries or analyzing engagement metrics, your work will directly influence the company’s success in a competitive market.
Ideal for professionals with a passion for sales, customer relationship management, and data-driven decision-making, this role combines strategic thinking with hands-on execution. If you thrive in a fast-paced environment and are eager to make a tangible impact, this is your chance to grow with a leading organization in Bali’s thriving business landscape.
Responsibility
- Maintain and update client databases in CRM systems to ensure accuracy and accessibility of customer information.
- Coordinate client engagements, including meetings, follow-ups, and service deliveries, to enhance satisfaction and retention.
- Assist in revenue tracking by monitoring sales pipelines, forecasting trends, and preparing performance reports.
- Collaborate with sales and marketing teams to develop targeted campaigns and promotional strategies.
- Analyze client interaction data to identify upsell/cross-sell opportunities and improve service offerings.
- Resolve client inquiries and concerns promptly, ensuring a high standard of service and professionalism.
- Prepare and present weekly/monthly reports on CRM activities, client feedback, and sales metrics.
- Support the onboarding of new clients, including contract preparation and initial engagement setup.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
- Minimum 2 years of experience in sales, CRM, or account management, preferably in a corporate or B2B environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite (Excel, PowerPoint).
- Strong communication and interpersonal skills with fluency in English (written and verbal).
- Analytical mindset with the ability to interpret sales data and client insights to drive decisions.
- Excellent organizational and time-management skills to handle multiple priorities in a deadline-driven environment.
- Customer-centric approach with a proven track record of building and maintaining client relationships.
- Familiarity with Bali’s business landscape is a plus.