job description
Join Converge ICT Solutions as a Sales Assurance Analyst and take the lead in governing and optimizing our Dealer Management System (DMS). In this pivotal role, you will ensure seamless end-to-end management of DMS processes, from system creation to performance monitoring, driving operational efficiency and sales excellence across our dealer network.
Based in the vibrant hub of Canggu, Bali, you’ll collaborate with cross-functional teams to enhance system integrity, streamline workflows, and deliver data-driven insights that empower our sales operations. This is a unique opportunity to blend technical expertise with business acumen in a dynamic, fast-paced environment.
If you’re a detail-oriented professional with a passion for process improvement and a knack for analytical problem-solving, we’d love to hear from you. Elevate your career with a company at the forefront of ICT innovation in Southeast Asia.
Responsibility
- Oversee the end-to-end governance of the Dealer Management System (DMS), ensuring compliance with company policies and industry standards.
- Develop, implement, and maintain DMS workflows, including dealer onboarding, order processing, and performance tracking.
- Monitor system performance and identify areas for improvement to enhance efficiency and user experience.
- Collaborate with IT, Sales, and Finance teams to integrate DMS with other enterprise systems (e.g., CRM, ERP).
- Generate and analyze sales reports and KPIs to provide actionable insights for decision-making.
- Conduct user training and support for dealers and internal stakeholders on DMS functionalities.
- Troubleshoot system issues and coordinate with vendors for timely resolutions.
- Stay updated on emerging DMS technologies and recommend upgrades to align with business goals.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field.
- Minimum 3 years of experience in sales operations, dealer management, or a similar analytical role.
- Proven expertise in Dealer Management Systems (DMS) or comparable enterprise software (e.g., Salesforce, SAP).
- Strong analytical and problem-solving skills, with proficiency in data analysis tools (Excel, SQL, Power BI).
- Excellent communication and stakeholder management abilities to liaise with cross-functional teams.
- Familiarity with ICT or telecommunications industry processes is a plus.
- Detail-oriented with a process-driven mindset and a commitment to continuous improvement.
- Ability to work independently in a fast-paced, remote or hybrid environment.