job description
Join Infomedia Nusantara, a leading telecommunications and digital solutions provider in Indonesia, as a Sales Advocacy Representative (SAR) in the vibrant Bali region (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is an exciting opportunity to drive customer satisfaction and sales growth while working in one of Indonesia’s most dynamic and culturally rich locations.
As a Sales Advocacy Representative, you will serve as the frontline ambassador for our GraPARI service centers, ensuring customers receive exceptional support and solutions tailored to their needs. You’ll engage with a diverse clientele, from local residents to international visitors, providing expert guidance on our products and services while maintaining a customer-first approach. This role is perfect for individuals with a passion for sales, customer service, and problem-solving in a fast-paced environment.
In this position, you’ll thrive in a collaborative team setting, where your contributions directly impact customer loyalty and business success. Whether assisting customers with product inquiries, resolving service issues, or identifying upsell opportunities, your role is pivotal in enhancing the overall customer experience. If you’re a proactive, results-driven professional with a knack for building relationships, we want you on our team!
Bali offers a unique blend of professional growth and lifestyle benefits, making it an ideal location for this role. Enjoy a supportive work environment, competitive compensation, and the opportunity to develop your career with a trusted industry leader.
Responsibility
- Serve as the primary point of contact for customers at GraPARI service centers, providing expert assistance and solutions for sales and service inquiries.
- Proactively engage with customers to understand their needs and recommend suitable products or services to enhance their experience.
- Handle customer complaints and escalations with professionalism, ensuring timely resolution and maintaining high satisfaction levels.
- Collaborate with cross-functional teams to address customer needs beyond sales, including technical support, billing inquiries, and service activations.
- Maintain up-to-date knowledge of company products, promotions, and policies to provide accurate and relevant information to customers.
- Achieve and exceed sales targets by identifying upsell and cross-sell opportunities during customer interactions.
- Assist in managing peak periods at GraPARI centers, ensuring smooth operations and minimal wait times for customers.
- Contribute to team goals by sharing best practices, feedback, and insights to improve overall service delivery.
Qualifications
- Minimum of 1-2 years of experience in sales, customer service, or a related field, preferably in the telecommunications or retail industry.
- Strong communication skills in English and Bahasa Indonesia, with the ability to engage effectively with diverse customers.
- Proven ability to work in a fast-paced environment, managing multiple tasks and priorities with ease.
- Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
- Basic understanding of telecommunications products and services is a plus, but not required.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- High school diploma or equivalent; additional certifications in sales or customer service are advantageous.
- Familiarity with CRM tools and sales tracking systems is a bonus.