job description
Join PT Decision Tree Indonesia as a Sales Administrator – Claims Processing Specialist in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in ensuring smooth and efficient claim resolutions for our valued retail partners and distributors. Based in Denpasar, Badung, you’ll be part of a dynamic team that drives operational excellence while supporting our growing sales network.
In this role, you will manage end-to-end claim processes, from verification to resolution, ensuring accuracy, compliance, and timely processing. Your organizational skills and attention to detail will directly contribute to maintaining strong relationships with our partners while optimizing internal workflows. If you thrive in a fast-paced environment and have a passion for administrative precision, this is the perfect role for you.
We offer a competitive salary range of IDR 6,000,000 – IDR 8,000,000 per month, along with the chance to work in one of Indonesia’s most sought-after locations. Whether you’re based in Canggu, Ubud, Jimbaran, or nearby areas, this position provides the flexibility to be part of Bali’s thriving business community.
Responsibility
- Process and verify claims submitted by retailers, distributors, and partners in accordance with company policies and procedures.
- Maintain accurate and up-to-date records of all claims, including documentation, status updates, and resolutions.
- Liaise with sales teams, finance departments, and external partners to clarify claim details and resolve discrepancies.
- Monitor claim processing timelines to ensure adherence to service level agreements (SLAs) and internal deadlines.
- Identify trends or recurring issues in claims and propose process improvements to enhance efficiency.
- Prepare and distribute regular reports on claim volumes, processing times, and resolution rates for management review.
- Assist in reconciling financial discrepancies related to claims and coordinate with accounting for accurate reimbursements.
- Provide exceptional customer service to internal and external stakeholders by addressing inquiries and concerns promptly.
Qualifications
- Minimum of 1-2 years of experience in administrative, sales support, or claims processing roles, preferably in retail, distribution, or FMCG industries.
- Strong proficiency in Microsoft Office (Excel, Word) and experience with ERP or CRM systems is a plus.
- Excellent attention to detail and ability to manage multiple tasks with high accuracy in a fast-paced environment.
- Outstanding communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Familiarity with claim verification procedures, documentation standards, and compliance requirements.
- Problem-solving mindset with the ability to analyze data and identify process improvements.
- Fluency in English and Indonesian (written and verbal) is required.
- Based in or willing to relocate to Bali (Denpasar, Badung, or surrounding areas).