job description
Join Brightserve Solutions Inc as a Retail Team Member in our vibrant Bali locations! This is your opportunity to be part of a dynamic team delivering exceptional customer service in a fast-paced retail environment. You’ll play a key role in ensuring smooth store operations, assisting customers with inquiries, and maintaining a clean, organized, and welcoming space.
Based in the heart of Bali’s most popular areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll contribute to creating memorable experiences for both locals and international visitors. Whether it’s handling sales, preparing refreshments, or keeping the store in top condition, your dedication will drive customer satisfaction and operational excellence.
If you’re passionate about hospitality, teamwork, and service excellence, this role offers a rewarding career path with opportunities for growth in the thriving hospitality and tourism industry.
Responsibility
- Provide outstanding customer service by greeting, assisting, and addressing customer inquiries professionally and courteously.
- Process sales transactions accurately using POS systems and handle cash/credit payments with integrity.
- Prepare and serve food and beverages according to company standards, ensuring quality and presentation.
- Maintain a clean, organized, and visually appealing store environment, including restocking products and tidying work areas.
- Collaborate with team members to ensure smooth store operations, including opening/closing procedures and inventory management.
- Assist in promotional activities, product displays, and merchandising to enhance the customer experience.
- Handle customer complaints or issues promptly and escalate to management when necessary.
- Adhere to health, safety, and hygiene standards in all tasks, including food handling and workspace sanitation.
Qualifications
- Minimum high school diploma or equivalent; vocational training in hospitality is a plus.
- Proven experience in retail, customer service, or hospitality (preferred but not required; training provided).
- Excellent communication and interpersonal skills in English (additional languages are a bonus).
- Strong work ethic, reliability, and teamwork with a positive attitude.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Basic math and cash-handling skills for accurate transactions.
- Flexibility to work shifts, weekends, and holidays as needed.
- Familiarity with POS systems is advantageous but not mandatory.