job description
Join Polperro, a leading name in premium dining, as an Outlet Manager in the heart of Bali’s most vibrant locations. This is your opportunity to lead a dynamic team, drive operational excellence, and deliver an unparalleled guest experience in one of Southeast Asia’s most sought-after culinary destinations.
As the face of our restaurant, you will oversee daily operations, ensuring seamless service, exceptional food quality, and strict adherence to our brand standards. Your leadership will inspire a passionate team to exceed sales targets, maintain impeccable service, and uphold our reputation for excellence. Whether in the bustling streets of Canggu, the cultural hub of Ubud, or the luxurious resorts of Nusa Dua, you’ll play a pivotal role in shaping the future of Polperro in Bali.
We offer a competitive salary, a collaborative work environment, and the chance to grow with a brand that values innovation, integrity, and hospitality at its core. If you’re a results-driven leader with a passion for the culinary arts, we’d love to hear from you.
Responsibility
- Lead and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
- Oversee daily restaurant operations, including staffing, scheduling, and inventory management.
- Ensure compliance with all standard operating procedures (SOPs), health, and safety regulations.
- Drive sales growth by implementing strategic promotions, upselling techniques, and customer retention initiatives.
- Monitor and maintain food and beverage quality, presentation, and consistency in line with brand standards.
- Handle customer inquiries, complaints, and feedback with professionalism and a solution-oriented approach.
- Conduct regular performance reviews, training, and development programs for staff.
- Collaborate with the marketing and culinary teams to execute seasonal menus, events, and campaigns.
Qualifications
- Minimum 3 years of experience in a Restaurant Manager, Outlet Manager, or similar leadership role in the hospitality industry.
- Proven track record of achieving sales targets, improving operational efficiency, and leading teams in a fast-paced environment.
- Strong knowledge of restaurant management software, POS systems, and inventory control.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Passion for the culinary arts, customer service, and team development.
- Degree in Hospitality Management, Business Administration, or a related field is preferred.