job description
Join EMO Book Services as a Retail Supervisor in the vibrant heart of Bali! This is your chance to lead a high-performing retail team, drive sales growth, and deliver exceptional customer experiences in a fast-paced, rewarding environment. Whether you're in Canggu, Ubud, Denpasar, or any of Bali’s bustling hubs, you’ll play a pivotal role in shaping the success of our retail operations while advancing your career in the dynamic world of retail and consumer products.
As a Retail Supervisor, you’ll combine leadership, strategic thinking, and a passion for customer service to create a seamless shopping experience. You’ll mentor and motivate your team, optimize store performance, and contribute to the company’s long-term growth. If you thrive in a collaborative, results-driven setting and are ready to take the next step in your retail career, this opportunity is for you.
Responsibility
- Lead, train, and motivate a team of retail associates to achieve sales targets and deliver outstanding customer service.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Develop and implement sales strategies to drive revenue growth and enhance customer loyalty.
- Monitor and analyze sales performance, providing actionable insights to improve efficiency and profitability.
- Ensure compliance with company policies, health and safety regulations, and retail standards.
- Resolve customer inquiries and complaints professionally, fostering a positive brand image.
- Collaborate with management to plan promotions, visual merchandising, and seasonal campaigns.
- Maintain a clean, organized, and visually appealing store environment.
Qualifications
- Proven experience (2+ years) in a retail supervisory or management role, preferably in books, consumer goods, or a related industry.
- Strong leadership and team management skills with a track record of driving sales and operational excellence.
- Excellent communication and interpersonal abilities to engage with customers, staff, and stakeholders.
- Proficiency in POS systems, inventory management software, and basic Microsoft Office tools.
- Ability to work flexible hours, including weekends and holidays, to meet business needs.
- Customer-focused mindset with a passion for delivering high-quality service.
- Problem-solving skills and the ability to handle high-pressure situations with professionalism.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.